Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Water Services
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Water Services
Complete an online request for new or to transfer water service after the lease, deed, or closing is completed and submit required documents.
Click here for more information.
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Water Services
Click here to final water services.
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Water Services
Water discoloration could be due to a service line repair or the fire department flushing fire hydrant meters in your area. If you experience water discoloration, flush your pipes by running your water. If your issue does not subside within 12 hours, click here to email water services.
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Water Services
Click here for leak adjustment criteria and to submit your request.
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Water Services
This decision rests with the property owner. We do not require a separate meter for irrigation however you are responsible for the service line at the property address and any portions of it.
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Water Services
We only provide water services. Contact your city hall for information on sewer or garbage services. If you are in unincorporated Shelby County more information can be found here.
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Water Services
Click here to view agencies in Shelby County that may can provide assistance.