FAQs
- How do I start water service?
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Complete an online request for new or to transfer water service after the lease, deed, or closing is completed and submit required documents.
Click here for more information.
- How do I stop, end, or cancel existing water service?
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Click here to final water services.
- Why is my water discolored and should I report it?
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Water discoloration could be due to a service line repair or the fire department flushing fire hydrant meters in your area. If you experience water discoloration, flush your pipes by running your water. If your issue does not subside within 12 hours, click here to email water services.
- Can I get a leak adjustment?
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Click here for leak adjustment criteria and to submit your request.
- Do I need a separate meter for irrigation?
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This decision rests with the property owner. We do not require a separate meter for irrigation however you are responsible for the service line at the property address and any portions of it.
- Do you provide sewer or garbage service?
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We only provide water services. Contact your city hall for information on sewer or garbage services. If you are in unincorporated Shelby County more information can be found here.
- Can I get assistance with paying my bill?
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Click here to view agencies in Shelby County that may can provide assistance.