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Compact Tips
TipSoft and Compact 2020
Tips should not be submitted for urgent emergency matters…call 911.

Tipsoft is a service for citizens to anonymously submit drug/crime/bully-related tips to the COMPACT through four methods:

  1. Mobile App (Android or iPhone)
  2. Text-a-Tip SMS text message
  3. Web Tip (tips.shelbyda.com)
  4. Phone call 205-670-6TIP (6847)

Listed below are training videos and screen shots to assist you with the four submission methods.

Tips Summary

In all forms of submitting a tip to the Compact, your identity is protected - all tips are 100% anonymous. Your identity can never be discovered unless you choose to share it.

All Shelby County students and residents should consider the Compact Tip process (txt, web or app) their personal safety channel they can use to alert authorities and administrators of a possible danger or crime being planned.

All data flows noted below are first forwarded to a secure server in Canada, where the data is encrypted and assigned an alias. The Canadian server retains only the minimum data required and the IP address, phone number or text message itself is not retained. The tip data is then forwarded to a TipSoft server in the U.S. where a second alias procedure is used when replies are sent back to the originator. A Canadian server is utilized due to some unique legal statues from the Supreme Court of Canada that support legal privilege extended to those who provide anonymous information. “Informer’s privilege” is a right derived from the U.S. Supreme Court decision, McCray v. Illinois, 386 U.S. 300. The privilege is the government’s right to keep confidential in the suppression hearing the identity of persons who supply information to law enforcement. The privilege recognizes public interest in effective law enforcement by preserving the anonymity of persons who report violations of law.  TipSoft is a worldwide leader in providing secure intelligence acquisition and management software solutions to law enforcement. The TipSoft applications are guaranteed to meet or exceed the following security requirements;

  • Sarbanes-Oxley (SOX)
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Federal Information Security Management Act (FISMA)
  • Government Information Security Reform Act (GISRA)
  • Gramm Leach Bliley Act (GLBA)
  • Statement on Auditing Standards Number 70 (SAS-70)
  • International Standards Organization (ISO) 17799
  • Europe's EU Data Protection Directive 95/46/EC
  • Canada's Personal Information Protection and Electronic Documents Act

The TipSoft network, hardware and applications are audited daily to insure continual compliance with the SANS/FBI security test along with the U.S. Department of Homeland Security's published recommendations.

The TipSoft application and transaction servers reside in a state-of-the-art commercial data center employing rigid corporate and government level security measures including fulltime (and screened) onsite security personnel and required biometric access. User interaction with our servers are all done via Secure Socket Connections (SSL v3.0)

Mobile App



The COMPACT ‘s mobile app submission process offers several new features and benefits over web and SMS tip submission processes. Tipsters get the convenience of submitting tips from their mobile device with the immediacy of SMS text tipping but without having to rely on the SMS text tip platform and limitations. Images may now be included, unlimited length messages, fully anonymous two-way dialogue and even virtual chat mode when both parties are online. Include images and video with your tips and have fully anonymous two-way dialogue and real-time chat with the receiving agency.

To install this free app, tipsters can search for "TipSoft" or "TipSubmit" on the Apple iTunes App Store or Android Market.

TipSubmit App

See example image below of mobile app tip form:

TipSubmit Example

TipSubmit Example

TipSubmit Example

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Text-a-Tip

TipSoft SMS is a Text-a-Tip application which allows tipsters to anonymously submit information to the COMPACT.  This secure application allows the tipster and the investigator to have two-way dialog while keeping the tipster's identity completely anonymous. Short Message Service (SMS), often called text messaging, is a means of sending short messages to and from mobile phones. COMPACT tipsters should use the number 274637 to submit tips and start the tip the keyword COMPACT. See example image below of Text-a-tip format:

Text-a-Tip

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Web Tip

The COMPACT‘s bilingual web browser tip form can be rendered at Tips.Shelbyda.com.  Web tips can be submitted by Windows PC, Mac and Linux computers, as well as a variety of tablet and mobile devices.  It is guaranteed secure and anonymous.  A two-way dialog feature is available to allow the tipster to return at their convenience and securely provide uploaded images and additional information to their original tip and law enforcement can securely ask questions or provide information back to the tipster as well.  For PC and Mac users, web tips can be submitted using the following minimum browser versions:

PC browsers:
  • Chrome 29
  • Firefox 21
  • Internet Explorer 9
  • Opera 11
  • Safari 6
Mac browsers:
  • Chrome 29
  • Firefox 16*
  • Safari 5.1.9
See example image below of web browser tip form:

Web Tips Form - Page 1

Web Tips Form - Page 2

After submission you will see a confirmation code number and password to check the status of your tip.

Web Tips Form - Page 3

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Phone Call a Tip 205-670-6TIP (6847)

The COMPACT ‘s bilingual call center is open 24 hours a day, 7 days a week, 365 days a year to collect tips by telephone. Call center agents are NOT law enforcement agents but are trained to collect your sensitive tip data. All phone tips are handled in a secure and anonymous manner. The specialized phone equipment does not capture, trace or record any incoming calls.

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Shelby County, Alabama
200 West College St.
Columbiana, AL 35051
Ph: (205) 670-6550