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Water Services
Shelby County Water Services serves both retail and wholesale customers. The retail customers, who total more than 11,500 accounts, are primarily located in Westover, Chelsea, and the subdivisions of Eagle Point, Greystone, Forrest Park, Forrest Lakes, Mt. Laurel, Regent Park, Villas Belvedere, and Highland Village. The retail customer accounts have grown from 3,200 in 2001. Part of that increase was from the former Westover Water Authority, which merged with Shelby County Water Services in 2007.

The active wholesale customers are Alabaster, Pelham, and Sterrett-Vandiver. These water systems utilize significant amounts of water from Shelby County Water Services and sell the water to their customers.

Shelby County Water Services gets water from the Coosa River, and treats the water in two water treatment plants. One of the plants is the Talladega/Shelby Water Treatment Plant near Childersburg and is jointly owned by Talladega County and Shelby County. The other plant is the Shelby County South Water Treatment Plant near Wilsonville, which is owned and operated by Shelby County and began production of drinking water in 2008.

Please remember to call Alabama 811 at the telephone number 811 before digging. IT IS THE LAW!   The water main (or other utility line) that you save from damage might be the one that serves you and your neighbors!

Shelby County is a member of the Alabama Clean Water Partnership.

For bill remittance and service inquires, please contact
Shelby County Water Services:
P.O. Box 37
Westover, AL 35185-0037
Ph: (205) 678-2818

Additional Resources

Contact Us
Michael Cain, P.E.

Edward S. Carter, CPA
Controller, Financial Services

Customer Service Office
PO Box 37
10927 Hwy. 280
Westover, AL 35185
Driving Directions
Ph: (205) 678-2818
Fx: (205) 678-6754

200 West College St.
PO Box 10
Columbiana, AL 35051
Driving Directions
Ph: (205) 670-6540
Fx: (205) 669-3877

Monday - Friday
8:00 am - 4:30 pm

After-Hours Emergencies
Greystone/Eagle Point Area:
Ph: (205) 288-2924  or
      (205) 213-8636

Chelsea/Westover Area:
Ph: (205) 438-2883  or
      (205) 438-2602

Additional After-Hours Phone 
Ph: (205) 670-6540
Ph: (205) 805-6829
Ph: (256) 378-5962
Shelby County, Alabama
200 West College St.
Columbiana, AL 35051
Ph: (205) 670-6550