Customer Service Office is now located at:
Shelby County Building (within the License Office)
19220 Hwy 280 East, Suite 101, Birmingham, AL 35242
E-mail: cs-water@shelbyal.com
Phone: (205) 678-2818
Information on our New Utility Bill Payment System, please click here.
For water services at an existing meter, the owner or owner’s executor must sign a water user agreement and provide the following:
- A completed deed for the service address
- Either an Alabama Driver’s License, Star ID, or two forms of government issued ID
- Social security number or tax identification number
- Retail Water Refundable Deposit of $150.00
Contact the Customer Service Office to schedule an appointment or for more information.
Pay Bill by Phone:
866-419-2896
(Have Customer and Pin Number Ready)