New/Transfer Water Service

To start water service, submit a Water User's Agreement Online.
For same day service, you must come to the Water Services Office prior to 2:00pm.

Customer Service Office is now located at:
Shelby County Building (within the License Office)
19220 Hwy 280 East, Suite 101, Birmingham, AL 35242

Phone: (205) 678-2818

To view your account or make a payment, please click here.

For water services at an existing meter, the owner or owner's executor must sign a water user agreement and provide the following:

  • A completed deed for the service address
  • Either an Alabama Driver’s License, Star ID, or two forms of government issued ID
  • Social security number or tax identification number
  • Retail Water Refundable Deposit of $150.00

Contact the Customer Service Office to schedule an appointment or for more information.

Pay Bill by Phone:
(Have Customer and Pin Number Ready)