New/Transfer Water Service Information

Customer Service Office is now located at:
Shelby County Building (within the License Office)
19220 Hwy 280 East, Suite 101, Birmingham, AL 35242

E-mail: cs-water@shelbyal.com
Phone: (205) 678-2818
 

Information on our New Utility Bill Payment System, please click here.

For water services at an existing meter, the owner or owner’s executor must sign a water user agreement and provide the following:

  • A completed deed for the service address
  • Either an Alabama Driver’s License, Star ID, or two forms of government issued ID
  • Social security number or tax identification number
  • Retail Water Refundable Deposit of $150.00

Contact the Customer Service Office to schedule an appointment or for more information.

Pay Bill by Phone:
866-419-2896
(Have Customer and Pin Number Ready)